Experience our exquisite designer garments by visiting our boutique or exploring our extensive collection online.

Check the availability of your desired item(s) by using our calendar feature.

Choose between a 4 or 8-day rental period. To ensure a seamless delivery experience, we recommend starting your booking 2 business days prior to your event. For customers in regional areas, we suggest selecting an 8-day booking to account for possible longer postage times. To view Australia Post's estimated delivery times based on your location, please click here.

We offer convenient options for receiving your dress: express post delivery straight to your doorstep or the choice to pick up and drop off at our Sydney boutique.

At the end of your rental period, simply return the dress using our provided reusable satchel. Lodge the package behind the counter at your nearest Post Office by 12pm AEST on the rental return due date. In the event that the return date falls on a Sunday or public holiday, you may return the package the following day by 12pm AEST.

Rest assured, there's no need to worry about dry cleaning—we'll take care of it for you!

We understand that fit can be a concern. While we make every effort to provide accurate sizing information and assist you in finding the right dress, if the dress doesn't fit properly, please contact us immediately at info@mswthelabel.com or on (02) 9790 5097.

We may be able to offer alternatives or find a solution to ensure your satisfaction.

At our rental service, we strive to maintain the dresses in the best possible condition. However, please note that rental dresses do experience wear and tear over time. We make every effort to keep them in excellent condition, ensuring they are clean, well-maintained, and ready to be worn for your special occasion.

If a dress has reached the end of its useful life and is no longer suitable for rental, we remove it from our inventory. Rest assured, we are continuously adding new styles to our collection to offer you fresh and exciting options for your next event.

Yes, we understand that circumstances may change, and you may need to cancel or modify your dress rental reservation. Please take note of the following guidelines:

Cancellation or Change Fees: A cancellation or change fee of up to $30 applies to dress rental reservations. This fee helps cover administrative costs associated with processing cancellations or changes.

Early Notification: To ensure we can accommodate your request and assist you accordingly, we recommend notifying us as early as possible. The more notice we have, the better we can accommodate your needs.

CANCELLATION POLICY:

• More than 14 Days Before Your Event: If you cancel your rental with more than 14 days remaining before your event, you will be eligible for a 100% credit note after deduction of cancellation/exchange fees.
• Within 14 Days of Your Event: If you cancel your rental within 14 days of your event, you will be eligible for a 50% credit note after deduction of cancellation/exchange fees.
• Within 7 Days of Your Event: If you cancel your rental within 7 days of your event, unfortunately, you will not be eligible for a credit note.

We understand that unexpected situations may arise, and we strive to provide flexibility while also ensuring fairness to all our customers. If you have any further questions or need assistance with canceling or changing your dress rental reservation, please don't hesitate to contact our customer service team.

To find out more read our Terms of Service in our footer menu

If you need to cancel your order, please follow these steps:

1. Contact our customer support team immediately by calling (02) 9790 5097 or emailing us at info@mswthelabel.com.au.
2. Provide your order details including the order number and your contact information.
3. Our team will assist you in the cancellation process and provide any additional instructions.

Head here to our cancellations & refunds policy..

Changes to rental orders, such as swapping for a different dress, adjusting the rental dates, or any other modifications, are subject to availability and our store's policies. Please contact us as soon as possible BEFORE DELIVERY to discuss any changes you would like to make. We will do our best to accommodate your request based on availability and our terms and conditions.

Credit notes are valid for 6 months from date of cancellation. Any shipping fee and backup dress fee will be deducted from a credit note if cancellation occurs following dispatch.

You may cancel your rental order subject to the following cancellation fees and policies:

• Cancellation fourteen (14) or more days in advance of the delivery date: $30 cancellation fee applies and you will receive a full credit note. The credit note is available to use within 6 months from the cancellation day.
• Cancellation less than fourteen (14) days but more than seven (7) days in advance of the delivery date: $30 cancellation fee applies, no refund will be provided, but you will receive a 50% credit note for the Hire Fee associated with the cancelled order. This credit can be applied to any future hires placed within 6 months of the cancellation date.
• Cancellation seven (7) or fewer days in advance of the delivery date: No credit note or refund will be provided.
• Under no circumstances do we issue refunds due to cancellations. All orders placed using AfterPay or ZipPay will incur a $12.95 cancellation fee in addition to the $30 store cancellation fee. Cancellations will not be accepted on days where there was a sale or a promo offer.

If you need to change your shipping address, please contact us as soon as possible prior to shipping. We understand that circumstances may arise requiring a change in delivery details.

To request a shipping address change, please reach out to our customer service team via email at info@mswthelabel.com or by phone at (02) 9790 5097.

Please make sure to include the following information when contacting us: your name, order number, current address, and new address. This will help us process your request accurately and efficiently.

When you are not available for delivery, we provide you with two convenient options:

Option 1: We can leave your package at the nearest Post Office for you to pick up at your convenience. This ensures secure storage until you are able to collect it.

Option 2: If you prefer, we can leave the package at your door. To request this, please select the 'Authority to Leave' option during checkout and provide instructions in the 'Delivery Instructions' section on the checkout page.

Returning your item(s) is hassle-free. We provide a pre-paid satchel specifically for returns. Simply use the prepaid satchel provided and drop off your item(s) at your nearest Australia Post branch.

In the event that you have lost or misplaced your return satchel, you can send your item(s) directly to us at the following address:

214 WALDRON RD,
CHESTER HILL 2166
SYDNEY, NSW

Returning your item(s) is hassle-free. We provide a pre-paid satchel specifically for returns. Simply use the prepaid satchel provided and drop off your item(s) at your nearest Australia Post location.

In the event that you have lost or misplaced your return satchel, you can send your item(s) directly to us at the following address:

214 WALDRON RD,
CHESTER HILL 2166
SYDNEY, NSW

Only if you lose your pre-paid satchel. You will need to go to your local Australia Post branch and return your item(s) to the address below:

Your safety and well-being are our top priorities. In light of the ongoing COVID-19 pandemic, we have implemented the following measures to ensure a safe dress hire experience:

Enhanced Sanitization: We rigorously clean and sanitize all dresses before and after each rental using industry-standard disinfectants.

Extended Return Window: We understand that circumstances may change due to COVID-19. Therefore, if you need to reschedule or cancel your dress rental due to COVID-19 related concerns, please contact us, and we will work with you to find a suitable solution.

Contactless Delivery and Pick-Up: We offer contactless delivery and pick-up options to minimize physical contact and ensure a safe and convenient experience for our customers.

Health and Safety Guidelines: Our staff follow strict health and safety protocols, including regular hand washing, wearing masks, and practicing social distancing, to protect both themselves and our customers.

In the unlikely event that your dress does not arrive within the expected delivery timeframe, we are here to help. Our dedicated customer care team is ready to assist you in resolving the issue to ensure your satisfaction.

If you have placed a last-minute hire (orders placed less than 36 hours before being dispatched) and the dress does not arrive in time, you will be entitled to a credit note rather than a refund.

Please note that we strive to deliver every item as quickly as possible. If you have placed your order well in advance and the dress does not arrive to you in time for your event, you will be entitled to a full refund.

If you're exchanging an item(s), the cost is at the customer's expense. The item(s) must be returned to My Secret Wardrobe using Australia Post. Please send the tracking number to us via email at info@mswthelabel.com.au.

Returning your item(s) is hassle-free. We provide a pre-paid satchel specifically for returns. Simply use the prepaid satchel provided and drop off your item(s) at your nearest Australia Post branch.

In the event that you have lost or misplaced your return satchel, you can send your item(s) directly to us at the following address:

214 WALDRON RD,
CHESTER HILL 2166
SYDNEY, NSW

Yes, we are interested in dresses that are in line with our brand.

Please contact us at info@mswthelabel.com.au with the following information:

• - Images of the dress you would like to sell.
• - The designer label and size of the dress.
• - Your asking purchase price for the dress.
• - If available, please include a purchase receipt of the dress.

Our team will review your submissions and be in touch with you.