What is a Made-to-Order Item?
Majority of the MSW garments purchased are made-to-order.
No MSW collection garments are held in stock. An MSW Collection garment is considered a made-to-order garment regardless of whether your purchase consisted of a standard size (without you providing measurements or other customisations); OR if your purchase consisted of your measurements or other customisations being provided.
Is there a chance that you may hold a made-to-order garment in stock?
Made-to-order means that the garments are not in stock and only commence production once you have placed an order. However, in some circumstances, some standard sizes may be held in stock due to restocks on best selling dresses. If you are on a time constraint, feel free to contact our customer care agent to confirm available products in stock
Can I custom make a gown from scratch?
We can accept special orders on dresses and styles with beads and couture. This is an in store only option and you must visit the store for a consultation.
Custom gowns which are created/made from scratch especially for you are excluded from promotional discount-code use. Our system will typically not accept coupon codes to be used for items of this nature, however in the event a discount is applied against your order, it will be refused & brought to your attention.
Made-to-Order Cancellation/Refund Policy:
Please ensure to read this made-to-order policy & the product page (of the garment you are intending on purchasing) carefully before committing to your purchase and placing an order.
Once an order has been placed & production commenced, all orders cannot be cancelled or refunded under any circumstance, including: change of mind, sizing changes or sudden cancellations.
Thus, being why we offer easy returns in the form of an exchange or online-store credit.
Can I cancel an order after I make payment?
No. Once you place an order via our website it cannot be amended or cancelled. Please choose carefully when placing an order on our website.
Do you have a physical store?
Yes we do. Our shop is located at 3/44 Dargan Street, Yagoona NSW 2299.
Why was my order/ items within my order cancelled & refunded?
Due to an unforeseen event, the item/s you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item within your order does become unavailable, you will be contacted within 24 to 48 hours about the change/cancellation. If your order contains additional items in stock, these items will still be shipped to you and the unavailable item/s will be removed from your order & refunded.
I need to change something on my order, how can I do this?
Please choose carefully as we cannot amend orders after 12 hours of order placement. Unless you are approached by one of our customer care agents to do this, due to stocking issues/delayed arrival dates on our end.
Do you have more questions?
If you require any additional information or questions on our gowns please do not hestiate to contact us via email on email@example.com or by calling us directly on +61 2 9790 5097.